FAQs

• Faulty Items Things don't always go to plan. If your cap turns up faulty, we'll sort it - no drama. Email us at paceplease.au@gmail.com within 7 days of receiving your order, with: our name and order number, a quick description of the issue, and a photo. We'll get you a replacement or refund. Whenever you're ready

 

• Returns & Exchanges We don't offer returns or exchanges for change of mind. Caps sit close to the skin, so once one's been tried on we can't resell it. Not sure which one's right for you before you buy? Just message us and ask.

• Sale & Sample Items These are final sale. No returns on these.

• Sizing Every Pace Please cap is adjustable, and sizing details are listed on each product page. If you're still unsure, send us a message before you order - we're happy to help.

• Colour Disclaimer We try to show true colour, but screens (and lighting, and whatever mood your phone's in that day) can shift things slightly. Washed tones especially can read a touch differently in person.

• Shipping Orders ship from Sydney within 2–3 business days. We ship Australia-wide. During busy periods things might take a little longer. We appreciate the patience - that's kind of the whole point of this brand.